Terms of Use
Last updated: September 16, 2026
1. Agreement
By using this website or contacting Turtle Grass LLC, you agree to these Terms of Use (“Terms”). If you do not agree, please do not use the site.
2. What This Site Is
This site provides general information about Medicare and Individual & Family Marketplace health coverage and lets you request contact from a licensed insurance professional. Nothing here is an offer of insurance, a contract, or a guarantee of coverage or eligibility. Plan availability, benefits, premiums and networks change and are governed by the carrier and by federal and state rules, not by this site.
3. Not Professional Advice
Information on this site is general and does not account for your circumstances. It is not medical, legal, or tax advice. Decisions about coverage should be made in conversation with a licensed agent and, where relevant, your own professional advisors.
4. Licensing
Alasdair Roe is a licensed insurance professional, NPN 13362795, licensed in Florida, License # G068655. Turtle Grass LLC is not affiliated with or endorsed by the U.S. government or the federal Medicare program.
5. Your Information
Information you submit through this site is handled as described in our Privacy Policy.
6. Accuracy and Availability
We work to keep this site accurate and available, but we do not warrant that it will be error-free or uninterrupted. Content may be updated or removed at any time without notice.
7. Third-Party Links
This site links to third-party resources, including Medicare.gov. We do not control and are not responsible for their content, availability, or privacy practices.
8. Ownership
The content, design, and materials on this site are the property of Turtle Grass LLC and may not be copied or redistributed without permission.
9. Limitation of Liability
To the fullest extent permitted by law, Turtle Grass LLC is not liable for indirect, incidental, or consequential damages arising from your use of this site.
10. Changes to These Terms
We may update these Terms from time to time. The date above reflects the most recent revision. Continued use of the site after changes constitutes acceptance.
11. Governing Law
These Terms are governed by the laws of the State of Florida.
12. Messaging Terms & Conditions
If you provide your mobile number and consent, Turtle Grass LLC may send you text messages about your inquiry, your coverage, appointments, and enrollment deadlines, including through automated technology. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with or obtained by third parties.
13. Opt-Out Instructions
You can cancel SMS messages at any time by replying STOP. After sending STOP, you will receive a confirmation message and will no longer receive text messages from us. If you wish to rejoin, simply opt in again as you did initially.
14. Help Instructions
If you are experiencing issues with the messaging program, reply HELP for assistance, or contact us at (850) 848-1616 or hello@turtlegrasshealthinsurance.com.
15. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
16. Rates & Frequency Disclosure
Message and data rates may apply. Message frequency may vary. For questions about your text or data plan, please contact your wireless provider.
17. Privacy Reference
If you have any questions regarding privacy, please review our Privacy Policy. If you have any questions, or would like us to explain how your information is handled before you submit a form, feel free to reach out.
18. Age Restriction (18+)
You must be at least 18 years old to provide your mobile number and consent to receive text messages from Turtle Grass LLC. We do not knowingly collect information from, or send messages to, individuals under 18. If you are under 18, please do not submit your contact information through this site. Parental consent is not accepted in place of this requirement.
19. Contact
Questions about these Terms can be sent to hello@turtlegrasshealthinsurance.com or (850) 848-1616.